The standard delivery timescale for each in-stock product is 1-5 working days unless shown otherwise.
*Please note that Next Day Delivery is applicable only to UK Mainland orders placed and with cleared payments before midday. We deliver Monday to Friday, so orders placed with cleared payments before midday on Friday will be delivered the following Monday (excluding Bank Holidays).
Our preferred couriers for the UK and Ireland are DPD Local and UK Mail who provide a time slot for delivery on the morning of delivery.
Please remember the Golden Rule when ordering online – someone must be available to take delivery. For security reasons, most orders require a signature upon delivery. However if you instruct the courier to leave your order in a safe place or with a neighbour, ownership passes to you once the order is delivered accordingly. We cannot be held responsible for any loss incurred as a result of the courier following your specified delivery instructions. Our delivey service is to the front door of the delivery address only. Under no circumstances is the courier obliged to transport a consignment into the premises at the delivery address.
If you have any concerns about the delivery of your order, please do not hesitate to contact us to discuss.
Although we and our couriers make every effort to get the items to you within the timescales given this is not a 100% guaranteed service. This is because from time to time things can go wrong such as mechanical failure and even human error. We cannot be held responsible for any delays that are out of our control.
Orders containing more than one product or products that are comprised of more than one parcel can sometimes be split in transit. As a result, your order may be delivered in separate deliveries.
If no one is available to take delivery when the courier arrives, they will attempt to deliver your order to a neighbour. If you do not want your parcel left with a neighbour, please note that at the time of ordering. Alternatively, you can rearrange your delivery with the courier by tracking your order. If the courier is unable to deliver to the shipping address provided, they will leave a calling card with details of either where the consignment has been delivered or when redelivery will be attempted. Redelivery is usually attempted the following working day. If the courier makes 2 unsuccessful delivery attempts, you will be required to collect your order from your local depot. Should you fail to collect your order, it will be returned to our warehouse. If you refuse delivery of your order or fail to respond to the calling card left by the courier, it will be returned to our warehouse. When an order is returned to our warehouse due to any of the abovementioned reasons, a return shipping cost is payable (as charged by the courier). We will wait for you (the customer) to contact us and confirm how you wish to proceed before processing any refund.
Delivery to Ireland
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Bebe Brands. For more accurate information, we'd suggest getting in touch with your local customs office so that they can confirm the exact charges that will apply.
Incorrect Delivery Address Provided
If you provide an incorrect delivery address, please contact us ASAP so that it can be amended. We cannot be held responsible for any loss incurred as a result of the provision of an incorrect delivery address.